Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit websites. They help websites remember your actions and preferences over time, making your browsing experience more efficient and personalized.
Family Hub uses cookies for the following purposes:
These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you, such as logging in, filling in forms, or setting privacy preferences.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
session_token |
Keeps you logged in and authenticates your session | 7 days | |
ofg_auth_token |
Enables automatic login across subdomains (main site and community) | 30 days | |
cookie_consent |
Remembers your cookie preferences | 1 year | |
user |
Stores basic user information for app functionality | Session |
When you use our community forum, additional essential cookies are set:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
ips4_IPSSessionFront |
Community session management and authentication | Session | |
ips4_member_id |
Identifies your community member account | 1 year | |
ips4_login_key |
Keeps you logged into the community | 1 year | |
ips4_loggedIn |
Tracks your login status in the community | Session |
These cookies enable enhanced functionality and personalization. If you do not allow these cookies, some or all of these features may not function properly.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
theme_preference |
Remembers your dark/light mode preference | 1 year | |
language |
Remembers your language preference | 1 year |
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our service.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
_ga |
Google Analytics - Distinguishes unique users | 2 years | |
_gid |
Google Analytics - Distinguishes users | 24 hours |
These cookies are used to track visitors across websites and display relevant advertisements. They also help us measure the effectiveness of our advertising campaigns.
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
_ttp |
TikTok Pixel - Tracks user behavior and conversions | 13 months | |
_tta_id |
TikTok Pixel - User identification for ad targeting | 13 months | |
ttclid |
TikTok Click ID - Tracks clicks from TikTok ads | 13 months |
We use the following third-party services that may set cookies:
TikTok Pixel: Data collected by TikTok Pixel may be transferred to and processed in countries outside the UK/EEA, including China and Singapore where TikTok (ByteDance) servers are located. This transfer is necessary for the service to function and is subject to TikTok's privacy safeguards.
You have several options to manage cookies:
When you first visit Family Hub, you'll see a cookie consent banner where you can:
You can change these preferences at any time by clicking the cookie icon in the bottom-left corner of any page.
Most browsers allow you to control cookies through their settings. You can:
Learn how to manage cookies in popular browsers:
Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you don't want your online activity tracked. We respect DNT signals and will not track your activity if you have DNT enabled.
In addition to cookies, we use browser local storage to store certain data on your device. This includes:
Unlike cookies, local storage data is not sent to our servers with every request. You can clear local storage through your browser's developer tools or by logging out and clearing your browser data.
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.
If you have questions about our use of cookies or this Cookie Policy, please contact us:
You have the right to access, correct, delete, or restrict the use of your personal data, including data stored in cookies. To exercise these rights, please visit your Account Settings or contact us directly.